This qualification is for learners who are looking to develop the knowledge that is required to work in a range of environments in a customer service role. This qualification provides the underpinning knowledge required by employees to work in a range of customer service roles. Learners will have essential knowledge of how to carry out tasks such as managing information and supporting events. This qualification is suitable for use within a Study Programme.

The Level 2 Certificate in Customer Service is Internally assessed and externally quality assured portfolio of evidence-based qualification.